Emerging Travel Group (ETG) is looking to hire a Night Additional Services Specialist, who will help our clients to add additional services to their bookings in a more effective way.
helping clients and partners to handle requests to add additional services, cancel or change bookings;
communication with hotels and suppliers;
recording information in the CRM system about work done.
knowledge of English on at least Upper Intermediate level: capability of speaking on the phone in English and writing in business English;
ability to learn quickly and be results-focused and stress-resistant;
possession of a strong sense of empathy;
responsibility and carefulness;
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);
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