Customer Operations/

Front Office International Specialist

Emerging Travel Group (ETG) is looking to hire a Front Office International Specialist, who will take calls and provide initial advice to our clients.

Job Responsibilities

  • Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
  • Assisting clients and partners with existing reservations and questions before booking;
  • Distributing requests among departments and teams;
  • Logging activity in CRM.

Key Qualifications

  • Excellent verbal and written communication skills in English (at least B2/C1);
  • Previous experience in travel, hospitality or customer service is an advantage;
  • Is resourseful and able to deliver amazing Customer service by phone and in text;
  • Boats the can-do attitude, patience and ability to "read" customers;
  • Can work both as part of the team and with limited supervision;
  • Is a natural multitasker;
  • Responsibility, attentiveness, empathy, ability to handle stress.

We Offer You

  • 100% official employment;
  • remote work;
  • schedule 5/2 (10:00-19:00 UTC +3);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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