Customer Operations/

Front Office Specialist (German/Italian/Polish languages)

Emerging Travel Group (ETG) is looking to hire a Front Office Specialist, who will take calls and provide initial advice to our B2B partners in German/Italian/Polish language.

Job Responsibilities

  • taking calls and providing initial advice to B2B partners in German/Italian/Polish language;
  • communication with partners about the on-going cases, providing regular updates on the progress;
  • helping other operation teams with the communication in German/Italian/Polish language;
  • handling info requests for B2B partners;
  • recording information in the CRM system about work done;

Key Qualifications

  • knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
  • knowledge of local language (German/Italian/Polish): at Advanced level: capability of speaking on the phone in local language and handling business correspondence;;
  • ability to learn quickly and be results-focused and stress-resistant;
  • multi-tasking skills;
  • possession of a strong sense of empathy;
  • responsibility and carefulness
  • professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

We Offer You

  • 100% official employment;
  • remote work;
  • schedule 5/2 (10:00-19:00 Local time) or 2/2 (09:00-21:00 Local time);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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