Career

Customer Operations/

Night Front Office Specialist (Italian language)

Emerging Travel Group (ETG) is looking to hire a Night Front Office International Representative, who will take calls and provide initial advice to our clients.

Job Responsibilities

being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
assisting clients and partners with existing reservations and questions before booking;
distributing requests among departments and teams;
logging activity in CRM.

Key Qualifications

knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
knowledge of Italian language at Advanced level: capability of speaking on the phone in local language and handling business correspondence;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
responsibility and carefulness;
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage).

We Offer You

remote work;
schedule: 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off, including weekends);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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