Reputation Team Lead


Emerging Travel Group (ETG) is a travel-tech company that owns brands: RateHawk and ZenHotels. 11 years ago we exploded into the travel industry and since then have been pushing our way to global leadership — we have representatives in 24 countries around the world and you can book our travel services on ETG sites in 220 countries.

Job Responsibilities

  • building, maintaining, and managing a positive online presence and reputation for ETG Brands;
  • monitoring all brand mentions and analyzing the overall rating;
  • facilitating strategies to maximize the impact of positive reviews;
  • making monthly reports of brand reputation;
  • working with the Reputation Team on responses to every review and comment on public platforms;
  • working with the SEO Team on improving our search results.

Key Qualifications

  • 3+ years of experience in Reputation Management;
  • experience in communication with users in social media;
  • experience in working with global review platforms: Trustpilot, Sourceforge, Sitejabber, etc.;
  • basic knowledge of Google Docs / Tables / Slides;
  • advanced English is a must.

We Offer You

  • a remote work format;
  • flexible working hours: we don't require you to be online or in the office at 9:00 AM sharp;
  • interesting and challenging tasks that will help you grow professionally;
  • learning opportunities such as seminars, training, and conferences;
  • Mental Health day off;
  • corporate English courses;
  • corporate discounts on hotels and other services;
  • a young and dynamic team of super professionals.
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