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Customer Operations/

Incident Resolution Specialist (Arabic language)

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Key Qualifications

knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
knowledge of Arabic language at Advanced level: capability of speaking on the phone in Arabic language and handling business correspondence;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
responsibility and carefulness;
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage).

We Offer You

remote work;
rotating Shift Schedule: This position follows a rotating shift schedule, working 2 days on and 2 days off (9 a.m - 9 p.m. Egypt time).
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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