Customer Operations/

Incident Resolution Specialist (Arabic language)

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities

  • rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
  • advising clients on all matters concerning bookings and our product;
  • communication with suppliers, hotels and clients by email and phone;
  • working in CRM systems and with our internal databases.

Key Qualifications

  • knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
  • knowledge of Arabic language at Advanced level: capability of speaking on the phone in Arabic language and handling business correspondence;
  • ability to learn quickly and be results-focused and stress-resistant;
  • multi-tasking skills;
  • possession of a strong sense of empathy;
  • responsibility and carefulness;
  • professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage).

We Offer You

  • remote work;
  • rotating Shift Schedule: This position follows a rotating shift schedule, working 2 days on and 2 days off (9 a.m - 9 p.m. Egypt time).
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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