Career

Commercial/

Service Manager

Worldwide

ETG, a global travel-tech group specializing in online booking services, is looking for a Service Manager to join our team.

Job Responsibilities

Proactively follow-up critical compensation cases and disputed bookings;
To control the average incident rate among the Suppliers;
To organize Service Calls with “high incident rate Suppliers”;
To negotiate SLA (Service Level Agreements) between ETG and the Suppliers;
To process high level escalations between ETG and all the Suppliers and vice versa;
To deal with all the critical incidents coming from Operations Team (only high level);
To maintain communication between ETG and Suppliers for better Service.

Key Qualifications

We Offer You

Office/hybrid/remote work format;
Flexible working hours — we don’t require you to be online or at the office at 9am sharp;
Interesting and ambitious tasks that will take you to the next professional level;
Learning: seminars, trainings and conferences;
Voluntary health insurance, Mental Health Day Off, partial compensation of psychological help — we care about you;
Corporate English, as well as discounts for SkyEng;
Corporate discounts on hotels and other services;
Young and active team of super professionals.

If you are interested in joining our team, apply to the vacancy and we will be happy to see your cv!

Apply to this position

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