Service Manager


ETG, a global travel-tech group specializing in online booking services, is looking for a Service Manager to join our team.

Job Responsibilities


  • Proactively follow-up critical compensation cases and disputed bookings;
  • To control the average incident rate among the Suppliers;
  • To organize Service Calls with “high incident rate Suppliers”;
  • To negotiate SLA (Service Level Agreements) between ETG and the Suppliers;
  • To process high level escalations between ETG and all the Suppliers and vice versa;
  • To deal with all the critical incidents coming from Operations Team (only high level);
  • To maintain communication between ETG and Suppliers for better Service.

Key Qualifications

  • Ability to learn;
  • Communication and Teamwork skills;
  • Сonversational English;
  • Business writing.

We Offer You

  • Office/hybrid/remote work format;
  • Flexible working hours — we don’t require you to be online or at the office at 9am sharp;
  • Interesting and ambitious tasks that will take you to the next professional level;
  • Learning: seminars, trainings and conferences;
  • Voluntary health insurance, Mental Health Day Off, partial compensation of psychological help — we care about you;
  • Corporate English, as well as discounts for SkyEng;
  • Corporate discounts on hotels and other services;
  • Young and active team of super professionals.

If you are interested in joining our team, apply to the vacancy and we will be happy to see your cv!

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