Operational Manager


We are looking for an experienced Content Operational Manager to join our Product & Projects Department to build and optimize processes in content teams to improve their performance and efficiency. Our teams are responsible for ensuring high quality and relevant content on hotel pages - property cards - on all our brands.

Job Responsibilities

  • being in charge of ensuring high quality and up-to-date content on hotels pages;
  • leading the main processes of content teams;
  • optimizing and automating the editing process: from setting tasks for teams to analyzing the teams’ performance, monitoring compliance with current operating procedures;
  • monitoring team operational metrics, defining and setting KPIs for editors and supervisors;
  • strategic teams planning and aligning quarterly goals;
  • communication with stakeholders and teams, managing expectations;
  • processing tasks from the product manager, decomposing and planning their implementation;
  • drawing up documentation required for the operational activities of the teams;
  • reporting and budgeting for the team, as well as resolving staffing needs.

Key Qualifications

  • 3+ years of experience in building and leading teams;
  • examples of successful optimization and process building in teams, including within team growth;
  • experience in implementing team KPIs and working with operational metrics;
  • understanding the life cycle of an IT project - Agile frameworks;
  • an ability to conduct basic analytics: work with analytical tools at the level of filtering and interpretation (tableau, etc.);
  • an ability to write understandable documentation for the team;
  • data-driven approach to decision making;
  • knowledge of English at least at Upper Intermediate level.

We Offer You

  • remote work format;
  • flexible working hours — we don’t require you to be online at 09:00 sharp;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences;
  • corporate discounts on hotels and other services;
  • young and active team of super professionals.
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