Engineering/

Technical Support Specialist (Availability)

For 13 years, we have been creating a unique service and doing everything to make travel planning easy and trips comfortable.

Job Responsibilities

  • Resolving technical requests from users;
  • Analyzing data through logs, dumps, SQL queries;
  • Monitoring of availability drop alerts: analyzing causes, solving point availability drops and mass availability drop incidents;
  • Participate in the search and creation of tools for working with hotel availability in the company;
  • Writing documentation;
  • Communicating with related teams on incidents, process improvements, etc.

Key Qualifications

  • At least one year of experience in a technical agent role;
  • Understanding of log structure, general technical literacy;
  • Ability to work with simple SQL queries;
  • Knowledge of English at B1 level and above.

We Offer You

  • Schedule 5/2 from 9:00 to 18:00 Moscow timezone, remote or office - at the choice of the employee;
  • Each person in our team is encouraged to choose their preferred work format. You can work fully remotely, come to the office, or choose a hybrid work model;

  • We are an ambitious and supportive team who love what they do, appreciate each other, and grow together;

  • The growth and development of each employee is our priority, so we have internal programs available for adaptation and training, development of soft skills and leadership abilities that are tailored individually to each employee;

  • We also provide partial compensation for employees participating in external training and conferences;

  • In tourism, it's difficult to grow without an excellent knowledge of English, and we support our employees' language learning goals — we organize group and individual lessons, plus speaking clubs with colleagues from all over the world;

  • And, of course, to encourage you to travel more, we offer corporate prices on hotels and other travel services;

  • We prioritize well-being and are committed to supporting the overall health and work-life balance at ETG. As part of this commitment, we provide MyTime Day Off - an extra day off that is designed to give our employees the flexibility to focus on important matters, whether it’s taking care of their health, mental recharge, addressing personal issues, or any other important activities.

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