Who we need
Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language.Job responsibilities
- taking calls and providing initial advice to B2B partners in Italian language;
- communication with partners about the on-going cases, providing regular updates on the progress;
- helping other operation teams with the communication in Italian language;
- handling info requests for B2B partners;
- recording information in the CRM system about work done;
Key qualifications
- knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
- knowledge of Italian language at Advanced level: capability of speaking on the phone in local language and handling business correspondence;
- ability to learn quickly and be results-focused and stress-resistant;
- multi-tasking skills;
- possession of a strong sense of empathy;
- responsibility and carefulness
- professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);
We offer you
- remote work;
- schedule 5/2 (Monday through Friday from 10 a.m. to 7 p.m.GMT +2) or 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m./2 days off GMT+2, including weekends);
- a young and active team of super specialists;
- interesting and ambitious tasks that will take you to the next professional level;
- learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
- corporate discounts on hotels and other services.
Product
Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
More about our company and mission
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