Who we need
We are looking for a highly skilled and self-driven Senior Product Manager to lead the development of internal AI solutions for Customer Support: including chatbots, voice assistants, automation tools and platform integrations. In this role, you will play a critical part in shaping tools that directly enhance the efficiency of our entire customer and partner support organization.You’ll take ownership of AI-driven products, translating user needs into real solutions, driving hands-on execution, and ensuring measurable impact.
This position is ideal for someone who combines strong product instincts with a builder’s mindset and thrives in an AI environment in practice.
Job responsibilities
- Manage and improve internal AI products including chatbots, voice bots, and automation workflows;
- Design and launch self-service solutions for external users (e.g., partner messaging tools, guest–host chat interfaces, automated information delivery);
- Build products that empower internal support teams while reducing inbound workload;
- Lead end-to-end product development: from research and prototyping to delivery and iteration;
- Configure and maintain integrations with third-party platforms (e.g., Voximplant, Just AI, Edna);
- Leverage low-code / no-code tools to accelerate time-to-value;
- Analyze product usage and support metrics, validate hypotheses through PoCs, and make data-driven improvements;
- Collaborate with support, operations, engineering, and analytics teams to build aligned, high-impact solutions;
- Advocate for scalable, proactive, and automation-first approaches across all support touchpoints.
Key qualifications
- 3+ years of experience as a Product Manager, ideally in AI, automation, communication tools, or support operations;
- Experience in high-volume operational environments (e.g., customer support, call centers, BPOs) is a strong plus;
- Demonstrated ability to independently lead product initiatives from discovery to launch;
- Practical experience with conversational AI (chatbots, voice bots), knowledge assistants, AI summaries, or prompt tools;
- Strong understanding of APIs, webhooks, CRM platforms, and third-party integrations;
- Knowledge of LLMs, voice AI, and NLU/NLP technologies and how they can be applied in real-world use cases;
- Analytical and data-driven: confident with product metrics, user insights, and A/B testing;
- Independent and proactive: capable of managing your roadmap and delivering outcomes with minimal oversight;
- Strategic thinker who can align product development with business efficiency goals;
- Collaborative mindset and willingness to share product best practices across teams.
We offer you
- Flexible schedules and opportunity to work remotely.
- Ambitious and supportive team who love what they do, appreciate each other, and grow together.
- Internal programs for adaptation and training, development of soft skills, and leadership abilities.
- Partial compensation for participating in external training and conferences.
- Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
- Corporate prices on hotels and travel services.
- MyTime Day Off - an extra non-working day once per quarter without loss of compensation.
Product
Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
More about our company and mission
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