Job responsibilities
- Receiving, processing, and responding to incoming requests related to the operation of the Intranet system (developed in-house) from internal users;
- Monitoring the status of the system (we use Grafana and Sentry);
- Investigating non-standard issues and incidents;
- Analyzing technical malfunctions, localizing and fixing them, and escalating them to the development team if necessary;
- Actively participating in the process of improving the system;
- Functional manual testing of the product;
- Updating and filling the knowledge base, writing instructions;
- Analyzing incoming requests.
Key qualifications
- Experience working in user technical support teams (preferably in a product team);
- Ability to work with a large number of information sources;
- Basic understanding of Frontend, Backend, API, Post/Get, XML/JSON, SQL;
- Proficient spoken and written Russian;
- English level B1. Written communication with internal users, writing documentation, announcements, etc.
Would be a plus: - Experience working with JIRA;
- Experience working with Grafana, Kibana, Gitlab;
- Experience writing technical documentation and instructions.
We offer you
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Flexible schedules and opportunity to work remotely.
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Ambitious and supportive team who love what they do, appreciate each other, and grow together.
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Internal programs for adaptation and training, development of soft skills, and leadership abilities.
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Partial compensation for participating in external training and conferences.
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Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
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Corporate prices on hotels and travel services.
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MyTime Day Off - an extra non-working day once per quarter without loss of compensation.
Product
Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
More about our company and mission
Read