Job responsibilities
- Receive, process, and respond to internal user inquiries regarding the operation of the VoIP system.
- Investigate non-standard incidents and issues.
- Analyze and localize technical malfunctions, eliminate them or escalate them to developers.
- Conduct manual functional testing.
- Update the knowledge base: write instructions and guides.
- Analyze requests to identify trends and problems.
Key qualifications
- Experience working in technical support teams (preferably in a product company).
- Ability to process information from various sources.
- Network problem diagnosis skills: understanding of IP network basics: IP addressing, subnet mask, gateway, DNS / working with ping, tracert to check availability and diagnose delays / experience in diagnosing network problems for remote users (VPN, routing, resource availability) / working with monitoring systems (Zabbix, Grafana): viewing dashboards, responding to alerts.
- Experience with VoIP equipment or softphones (Zoiper, MicroSIP, Bria, etc.).
- Knowledge of VoIP monitoring systems (e.g., Voipmonitor).
- Experience with JIRA would be an advantage.
- English at B1 (intermediate) level.
We offer you
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Flexible schedules and opportunity to work remotely.
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Ambitious and supportive team who love what they do, appreciate each other, and grow together.
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Internal programs for adaptation and training, development of soft skills, and leadership abilities.
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Partial compensation for participating in external training and conferences.
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Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
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Corporate prices on hotels and travel services.
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MyTime Day Off - an extra non-working day once per quarter without loss of compensation.
Product
Emerging Travel Group is a global travel-tech company whose brands have been operating in over 220 source markets since 2010. We specialize in developing advanced online booking platforms for all types of clients — from individual tourists to travel agents and companies organizing business trips. Our solutions empower hoteliers to effortlessly showcase their accommodations, boosting visibility and attracting a broader audience.
Our mission is to create, distribute, and operate the most convenient travel products. We constantly innovate and break the rules of the highly complex travel industry to make travel more widely available for individuals, more rewarding for professionals, and simpler for everyone.
More about our company and mission
Read