Customer Operations/

Night Incident Resolution Specialist

We are looking to hire an Night Incident Resolution Specialist, who will resolve retail and corporate problems of our clients in an effective way.

Verantwortlichkeiten der Stelle

  • rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;

  • advising clients on all matters concerning bookings and our product;

  • communication with suppliers, hotels and clients by email and phone;

  • working in CRM systems and with our internal databases.


  • knowledge of English on at least Upper Intermediate level (both spoken and written);

  • kindness, stress-resistance, politeness and responsibility;

  • ability to learn quickly and be results-focused;

  • a functioning computer and microphone;

  • knowledge of the travel business and booking systems;

  • knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

Das bieten wir Ihnen

  • remote work;
  • a young and active team of super specialists;
  • schedule: 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off, including weekends);
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
Auf diese Stelle bewerben

Oder mit Ihren Freunden teilen