Customer Operations/

Front Office International Representative

Emerging Travel Group (ETG) is looking to hire a Front Office International Representative, who will take calls and provide initial advice to our clients.

Job Responsibilities

  • Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
  • Assisting clients and partners with existing reservations and questions before booking;
  • Distributing requests among departments and teams;
  • Logging activity in CRM.


  • Excellent verbal and written communication skills in English (at least B2/C1);
  • Previous experience in travel, hospitality or customer service is an advantage;
  • Is resourseful and able to deliver amazing Customer service by phone and in text;
  • Boats the can-do attitude, patience and ability to "read" customers;
  • Can work both as part of the team and with limited supervision;
  • Is a natural multitasker;
  • Responsibility, attentiveness, empathy, ability to handle stress.


  • remote work;
  • schedule: 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off, including weekends);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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