Empleo

Customer Operations/

Front Office International Representative

Emerging Travel Group (ETG) is looking to hire a Front Office International Representative, who will take calls and provide initial advice to our clients.

Job Responsibilities

Being front line voice and ears of our company, providing customer support via live chat, calls and email for our international clients and partners;
Assisting clients and partners with existing reservations and questions before booking;
Distributing requests among departments and teams;
Logging activity in CRM.

Requisitos

Excellent verbal and written communication skills in English (at least B2/C1);
Previous experience in travel, hospitality or customer service is an advantage;
Is resourseful and able to deliver amazing Customer service by phone and in text;
Boats the can-do attitude, patience and ability to "read" customers;
Can work both as part of the team and with limited supervision;
Is a natural multitasker;
Responsibility, attentiveness, empathy, ability to handle stress.

Condiciones

remote work;
schedule: 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off, including weekends);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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