Empleo

Customer Operations/

Language Support Specialist (Lithuanian/Latvian)

Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Lithuanian/Latvian language.

Job Responsibilities

taking calls and providing initial advice to B2B partners in Lithuanian/Latvian language;
communication with partners about the on-going cases, providing regular updates on the progress;
helping other operation teams with the communication in the Lithuanian/Latvian language;
handling info requests for B2B partners;
recording information in the CRM system about work done;

Requisitos

knowledge of English at Advanced level: capability of speaking on the phone in English and writing in business English;
knowledge of Lithuanian language: at Advanced level: capability of speaking on the phone in local language and handling business correspondence;
knowledge of Latvian and Russian as an advantage;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
responsibility and carefulness
professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage);

Condiciones

remote work;
schedule 5/2 (Monday through Friday from 10 a.m. to 7 p.m. GMT+3);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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