Career

Customer Operations/

Incident Resolution Manager

We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Key Qualifications

knowledge of English on at least Upper Intermediate level: are capable of speaking on the phone in English, can write in business English;
ability to learn quickly and be results-focused and stress-resistant;
multi-tasking skills;
possession of a strong sense of empathy;
responsibility and carefulness.

We Offer You

remote work;
schedule 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m.GMT +3 / 2 days off, including weekends);
a young and active team of super specialists;
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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