We are looking to hire an Incident Resolution Manager, who will resolve retail and corporate problems of our clients in an effective way.
rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.
knowledge of English on at least Upper Intermediate level (both spoken and written);
kindness, stress-resistance, politeness and responsibility;
ability to learn quickly and be results-focused;
a functioning computer and microphone;
knowledge of the travel business and booking systems;
knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);
We Offer You