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Customer Operations/

Modification Team Specialist

We are looking to hire a Modification Team Specialist, who will help our clients to cancel or change their bookings.

Job Responsibilities

  • helping clients and partners to handle requests to cancel or change bookings;

  • communication with hotels and suppliers;

  • recording information in the CRM system about work done.

Key Qualifications

  • knowledge of English on at least Upper Intermediate level: are capable of speaking on the phone in English, can write in business English;
  • ability to learn quickly and be results-focused and stress-resistant;
  • multi-tasking skills;
  • possession of a strong sense of empathy;
  • responsibility and carefulness.

We Offer You

  • remote work;
  • schedule: 2/2 rotating shifts (2 days work from 9 a.m. to 9 p.m. GMT+3 / 2 days off, including weekends);
  • a young and active team of super specialists;
  • interesting and ambitious tasks that will take you to the next professional level;
  • learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
  • corporate discounts on hotels and other services.
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© 2025 Emerging Travel Group
© 2025 Emerging Travel Group
© 2025 Emerging Travel Group
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