Career

Customer Operations/

Night Incident Resolution Specialist

We are looking to hire an Night Incident Resolution Specialist, who will resolve retail and corporate problems of our clients in an effective way.

Job Responsibilities

rapid and effective resolution of both retail and corporate clients’ problems, sent to you as requests through the CRM system;
advising clients on all matters concerning bookings and our product;
communication with suppliers, hotels and clients by email and phone;
working in CRM systems and with our internal databases.

Key Qualifications

knowledge of English on at least Upper Intermediate level (both spoken and written);
kindness, stress-resistance, politeness and responsibility;
ability to learn quickly and be results-focused;
a functioning computer and microphone;
knowledge of the travel business and booking systems;
knowledge of German/Spanish/French/Italian on at least B2 level (as an advantage);

We Offer You

remote work;
a young and active team of super specialists;
schedule: 2/2 rotating shifts (2 days work from 9 p.m. to 9 a.m. GMT+3 / 2 days off, including weekends);
interesting and ambitious tasks that will take you to the next professional level;
learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it;
corporate discounts on hotels and other services.

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Build your Careerin the Travel Tech industry

Build your Career
in the Travel Tech industry