Build your Career
in the Travel Tech industry

Department
All teams
All teams Analytics CEO’s Project Office Commercial Customer Operations Engineering Executive Executive Department Finance and Legal Human Capital Marketing Product Strategy
Location
All locations
All locations Anywhere Athens Australia Bangkok Bucharest / Iași CIS Czechia EMEA Europe France Germany Hong Kong Italy Japan LATAM Malaysia Mexico Mumbai, India Netherlands Nigeria Oman Philippines Romania Russia / CIS Scotland Shanghai South Korea Spain Switzerland Taiwan Thailand The Baltics UAE, Dubai United Kingdom USA Vilnius Warsaw Worldwide
Engineering/

Technical Support Specialist (Transport products)

For 13 years, we have been creating a unique service and doing everything to make travel planning easy and trips comfortable.

Job Responsibilities

  • Receiving, processing and responding to incoming calls related to transportation products;
  • Monitoring the status of system operation (we use Grafana and Sentry);
  • Investigation of non-standard issues and incidents;
  • Analyzing technical faults, locating fixes, and escalating them to the development team if necessary;
  • Actively participating in the system improvement process;
  • Functional manual testing of the product;
  • Updating and filling the knowledge base, writing instructions.

Key Qualifications

  • Experience in user support teams (preferably in a product team) from 1 year;
  • Basic understanding of back-end/front-end, POST/GET requests, xml/json;
  • Experience in writing technical documentation, instructions;
  • Experience with Grafana, Gitlab experience reading Python code as an advantage;
  • Knowledge of English at B1+ level.

We Offer You

  • 100% official salary;
  • Remote work;
  • A flexible timetable — we don’t require you to be online at 09:00 sharp. You can start work at a time that suits you;
  • Interesting and ambitious tasks that will take you to the next professional level;
  • Learning: seminars, trainings and conferences. If you want to participate in a conference,we will help to organize it;
  • Private health insurance;
  • Team-building activities: movie nights, quizzes, thematic parties, annual trips to the countryside, football and volleyball matches;
  • Corporate discounts on hotels and other services;
  • A young and active team of super specialists.
Apply to this position

Or share with your friends

© 2024 Emerging Travel Group
© 2024 Emerging Travel Group
© 2024 Emerging Travel Group
Privacy Policy